This Payment Policy describes the payment methods accepted at merriloom.org, how prices are shown and how your payment details are protected.
Accepted payment methods
- Credit and debit cards: Visa, Mastercard, American Express;
- Digital wallets such as Apple Pay and Google Pay, where supported by your device;
- PayPal.
The payment methods available to you are shown at checkout and may vary depending on your country and device.
Prices and currency
All prices are shown in euro (EUR) and include VAT at the applicable rate. Shipping costs are added at checkout and shown before you confirm your order. See our Shipping Policy for current rates.
When you are charged
Your payment is authorised when you place your order and captured when the order is confirmed. You will receive an order confirmation e-mail once the payment has been accepted.
Payment security
Payments are processed by certified third-party payment providers. Card data is entered on secure, encrypted (TLS) pages and is never stored on our servers. Card payments may require Strong Customer Authentication (for example, 3-D Secure confirmation in your banking app), as required under the EU Payment Services Directive (PSD2).
Failed or declined payments
If your payment is declined, your order will not be processed. Please check your details, try a different payment method or contact your bank. Your order will not be shipped until payment has been received.
Discount codes
Discount codes must be entered at checkout before payment and cannot be applied after an order has been placed. Only one code can be used per order unless stated otherwise.
Refunds
Refunds are made to the original payment method within 14 days of approval. The time it takes for the money to appear in your account depends on your bank or payment provider. See our Returns Policy for details.
Invoices
A VAT invoice is available for every order. If you need an invoice issued to a company, please contact us at [email protected] before or right after placing your order.