These Terms of Service govern your use of merriloom.org and all purchases made from Merriloom. By placing an order, you agree to these terms.
1. About us
merriloom.org is an online shop for party and holiday decorations operated by Merriloom. You can contact us at [email protected].
2. Eligibility
To place an order you must be at least 18 years old, or have the consent of a parent or guardian, and provide accurate and complete information.
3. Products
We make every effort to describe and photograph our products accurately. Colours may vary slightly depending on your screen settings. Product images are for illustration; quantities and contents are as stated in the product description.
Some products, such as balloons, candles and small decorative items, may not be suitable for young children. Always follow the safety information supplied with the product. Never leave burning candles unattended.
4. Prices
All prices are in euro (EUR) and include VAT. Shipping costs are shown separately at checkout. We reserve the right to change prices at any time; the price that applies is the one shown when you place your order. In the event of an obvious pricing error, we may cancel the order and refund any payment.
5. Orders and contract
Your order is an offer to buy. A contract is formed when we send you an order confirmation e-mail. We may decline or cancel an order, for example if a product is out of stock or payment cannot be verified; in that case we will refund any amount already paid.
6. Payment
Payment is due when you place your order. Accepted payment methods are described in our Payment Policy.
7. Delivery
We deliver to the countries and within the timeframes described in our Shipping Policy. Risk of loss passes to you upon delivery.
8. Right of withdrawal and returns
Consumers in the European Union have a statutory 14-day right of withdrawal. We also offer an extended 30-day return window. Exceptions and instructions are described in our Returns Policy.
9. Legal guarantee
All products are covered by the statutory legal guarantee of conformity applicable in your country (at least two years in the EU). If a product is faulty, please contact us at [email protected].
10. Use of the website
You may not use the website for any unlawful purpose, attempt to gain unauthorised access to our systems or interfere with the website’s operation. All content on the website, including text, images, graphics and the Merriloom name and logo, is protected by intellectual property rights and may not be used without our permission.
11. Liability
We are liable in accordance with the applicable statutory provisions. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be excluded by law. We are not responsible for indirect losses that were not foreseeable when the contract was formed.
12. Privacy
We process your personal data as described in our Privacy Policy and Cookie Policy.
13. Disputes
These terms are governed by the laws of the country in which Merriloom is established, without prejudice to the mandatory consumer protection rules of your country of residence. We encourage you to contact us first so we can resolve any issue. The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr.
14. Changes
We may update these terms from time to time. The version published on this page at the time of your order applies to that order.